"Our  Telesales Training is Proven to Give You and Your Telesales Representatives the mindset, methodologies and techniques for success."

What are the telesales training courses:

• Introduction To Telesales

• Advanced Telesales

• Outbound Telesales Techniques

• Inbound Telesales Techniques
   

Who are the Courses Designed For:

• Introduction To Telesales -- Anybody that uses the telephone in a sales environment and as a way of communicating with customers/clients and perspective clients. Possibly new starters, some one with no formal training and those looking for a fantastic refresher of the key basic skills for sales success.

• Advanced Telesales -- Telesales Staff, Sales Consultants, Business Owners, and sales staff that rely on the telephone as a way of generating, developing and keeping business. Here the focus is telephone appointment setting.

• Outbound Telesales Techniques -- A more tailored telesales course designed specifically for sales people who concentrate on making outbound sales calls as a way of generating new business, keeping in contact with existing clients with questionnaires and re-activating past customers

• Inbound Telesales Techniques -- A more tailored telesales course designed specifically for sales people, customer service staff, call centre staff, and telesales managers who primarily deal with in bound sales calls.

Duration of the telesales training:

• Depending on your requirements these telesales workshops have been designed to run for 1 or 2 days.

• 2 Day workshops represent a fantastic return on your investments because they allow much more time to make the examples, practice sessions, one to one coaching, and discussions unique to your business.

• The workshops can also be provided as a series of 'bite sized' sales training session, typically lasting 4 hours per session. This means you can fit them into your busy schedule and the attendees benefit hugely from continued, regular contact, motivation and re-energising!

Below is a sample of content of key course content. We are positive you will want to know how we can transform your sales effectiveness so just fill out the response form at the bottom of the page and we can have an informal chat about your requirements.

What the delegates will learn:

Specifically In bound Telesales:

• That every single member of staff is in sales and has a huge impact on the sales performance of the company. If some of your customer service or telesales staff say "We are not in sales!" - Then this is the course for them.
• The importance of Attitude to a successful customer service and inbound call sales role.
• Why good customer service is the lifeblood of any organisation.
• How to avoid the 3 common inbound telesales traps that 90% of staff fall into.
• The 5 words and phrases never to use with a prospective customer or an existing customer.
• How to develop meaningful conversations with people to build rapport and credibility.
• Professional, credible sales questioning skills.
• Professional, credible sales listening skills.
• How to develop Effective communication skills and interpersonal skills.
• A 5 part call structure to ensure your company professionalism shines through.
• How to deal with difficult telephone situations and customer complaints positively.
• How to increase the size and profitability of each sales with cross selling, up selling and 'bump' selling.

Specifically Outbound Telesales:

• What level of research is necessary for an outbound telesales call?
• Why we need to set objectives for our calls and why if you are like 80% of delegates we see then your objectives are all wrong. In fact you are probably crippling your own success with this one telesales technique
• The 12 biggest reasons why we suffer from sales call reluctance and how we can avoid them and use them to boost our telesales success.
• How  the worlds top performing telesales staff work on 3 key elements to be consistently at the top of their game.
• How to use powerful sales language to 'cut through the clutter' and gain instant credibility.
• How to position yourself as an expert who is needed by the prospective client/customer.
• Professional, credible sales questioning skills.
• Professional, credible sales listening skills.
• The 3 most powerful, professional, credible and totally ethical way to handle any sales objections that might come your way (if your looking for 'old school', unethical tips and tricks this workshop is not for you!).
• The 2 keys to successful appointment setting.
• The 3 reasons why telephone appointment setting fails - and how to avoid them!
• How to develop effective communication skills built on the solid pillars of questioning and listening skills.

Ok you have read this far so you must have some level of interest. Why not put a few brief details in the response form below and hit submit and we will call you to discuss your requirement.

Why is Effective Telesales So Important to your business?

• It is a hugely successful  and low cost way of sales lead generation
• When you have your telesales planning perfected through telesales training your contacts with prospective new clients will be credible, professional and - highly effective.
• Using the phone to generate business is not just about Telesales techniques. It is about ensuring the right attitude, skills and motivations exist in your staff. We can ensure these are in place and provide a platform for success.
• There is no secret to cold calling or using the phone in business. If you are searching for these then stop! The answer is not about buying cold calling scripts, hunting out tips, tricks and techniques. Once we can demonstrate the power of using a professional, credible, engaging and human approach to telesales you will be able to use that for every sales contact within your business.
• There is also no secret to telephone sales skills, techniques, tips and tricks. It is only by applying structured sales training, which works with your unique company style and engages your staff, that you or your staff can be the top performers in your industry.
• The ability to communicate effectively on the phone is the key to good customer service - in fact excellent customer service!
•  Using the phone professionally is the best way for appointment setting. Telephone appointment setting that does not rely on tips or  techniques but on the quality of your staff, your unique message backed up with telesales training has been proven to transform business success.
• By equipping yourself and/or your staff with good, effective communication skills you will be ensuring they have the ability to engage people, build rapport and demonstrate the professionalism of your company. The  importance of verbal and interpersonal communication skills can not be underestimated.

1. In-House Sales Training - UK

2. Sales Consultancy

3. Sales Coaching For Businesses and Individuals

Sales DNA  is a UK telesales training company. We specialise in UK sales training courses and workshops that will have an immediate impact on sales performance. Workshops are operated in-house at your premises. Therefore our telesales training can take place in London, Bristol, Birmingham, Brighton, Cardiff, Portsmouth, Southampton, Manchester - anywhere in the UK or Europe.