"Our Telesales Training is Proven to Give You and Your Telesales Representatives the mindset, methodologies and techniques for success."
Who are the Courses Designed For:
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Introduction To Telesales -- Anybody that uses the telephone in a sales environment and as a way of communicating with customers/clients and perspective clients. Possibly new starters, some one with no formal training and business owners.
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Advanced Telesales/Cold Calling -- Telesales Staff, Sales Consultants, Business Owners, and sales staff that rely on the telephone as a way of generating, developing and keeping business. Here the focus is telephone appointment setting.
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Inbound Telesales Techniques -- A more tailored telesales course designed specifically for sales people, customer service staff, call centre staff, and telesales managers who primarily deal with in bound sales calls.
Duration of the telesales training:
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Depending on your requirements these telesales workshops have been designed to run for 1 or 2 days.
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2 Day workshops represent a fantastic return on your investment. They allow much more time to make the examples, practice sessions, one to one coaching, and discussions unique to your business.
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The workshops can also be provided as a series of 'bite sized' sales training sessions. These typically last 4 hours per session. This means you can fit them into your busy schedule and the attendees benefit hugely from continued, regular contact, motivation and re-energising!
Below is a sample of content of key course content. We are positive you will want to know how we can transform your sales effectiveness so just fill out the response form at the bottom of the page and we can have an informal chat about your requirements.
What the delegates will learn:
Specifically In bound Telesales:
- That every single member of staff is in sales and has a huge impact on the sales performance of the company. If some of your customer service or telesales staff say "We are not in sales!" - Then this is the course for them.
- The importance of Attitude to a successful customer service and inbound call sales role.
- Why good customer service is the lifeblood of any organisation.
- How to avoid the 3 common inbound telesales traps that 90% of staff fall into.
- The 5 words and phrases never to use with a prospective customer or an existing customer.
- How to develop meaningful conversations with people to build rapport and credibility.
- Professional, credible sales questioning skills.
- Professional, credible sales listening skills.
- How to develop Effective communication skills and interpersonal skills.
- A 5 part call structure to ensure your company professionalism shines through.
Specifically Outbound Telesales:
- What level of research is necessary for an outbound telesales call?
- Why we need to set objectives for our calls and why if you are like 80% of delegates we see then your objectives are all wrong. In fact you are probably crippling your own success with this one telesales technique
- The 12 biggest reasons why we suffer from sales call reluctance and how we can avoid them and use them to boost our telesales success.
- How the worlds top performing telesales staff work on 3 key elements to be consistently at the top of their game.
- Professional, credible sales questioning skills.
- Professional, credible sales listening skills.
- The 3 most powerful, professional, credible and totally ethical way to handle any sales objections that might come your way (if your looking for 'old school', unethical tips and tricks this workshop is not for you!).
- The 2 keys to successful appointment setting.
- The 3 reasons why telephone appointment setting fails - and how to avoid them!
Ok you have read this far so you must have some level of interest. Why not put a few brief details in the response form below and hit submit and we will call you to discuss your requirement.
Workshops and programs are operated in-house at your premises. Therefore our telesales training can take place in London, Bristol, Birmingham, Brighton, Cardiff, Portsmouth, Southampton, Manchester - anywhere in the UK or Europe.
